Epoch Universal provides seamless integration for our customers, from the initial discovery phase, through implementation and delivery, to ongoing maintenance and support. With our team of experts, we ensure you have the right technologies at the right time. We use Cisco’s PPDIOO model for our life cycle approach.
We analyze and evaluate the business and technical requirements for your network, and identify the solutions that are most appropriate to meet your needs.
Site readiness assessments are preformed to review your network, staff, and processes and determine if you are able to support the proposed new technology solution. Project management supports in plan development as your single point of contact.
We develop a detailed design of the network system to meet your business requirements, while attempting to foresee and prevent potential network bottlenecks.
We will install all new technologies into your network, ensuring it is integrated without disrupting the network or creating points of vulnerability.
We will justify your network investment by ensuring that the newly implemented solution is operating efficiently and is highly available.
We ensure your networks are operating at peak performance, resolving any problems quickly as they arise, and adapting the architecture, operation, and performance of the network to changing business goals.
We also offer ongoing support services including technical support and onsite support. We can provide a block of hours called Universal Care Blocks, which can be utilized as needed for ongoing support purposes. If your support needs are more comprehensive we can provide staff augmentation or our integrated managed services.
Take the first step today and let us assist you in the lifecycle services of your IT infrastructure. We can support you from beginning to end by removing all your headaches of managing a complex IT environment. Interested in learning more about our full range of Lifecycle Services? Schedule a meeting with one of our Epoch experts today.
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