Do any of these issues plague your business?
No Technology Plan: Does your organization lack a strategy for how technology can best serve it into the future?
IT Budget Crunch: Under pressure to reduce IT costs, increase value or maximize profitability?
Management Struggles: Need to find a more efficient way to manage your company’s technology?
Epoch Universal is dedicated to being your one-stop shop for all of your IT needs! After looking at the demands of our own customers, we saw a need for technical expertise past the initial engagement phase. Our customers gained peace of mind by leveraging the same technical resources that delivered the initial installation/upgrades.
Your network requires constant attention to ensure it’s running predictably, optimally and securely. With Epoch Universal, we offer total IT support and management for a fixed monthly price – it’s that simple.
We combine 3 different services into 1 package:
- Hardware monitoring
- Circuit monitoring
- Email alerts to IMS staff and Customer
- IMS team response to monitoring alerts
- Automatic Ticket generation
- Equipment upgrades and patches
- Recommendations for better performance
- Quarterly Reports
- On Site Break/Fix support (Repair)
- Remote Break/Fix support (Repair)
- Remote Adds, Moves, Changes (MAC)
- Carrier Support (Represent the customer)
- Customer Web Portal/Toll Free Support #
Our Integrated Managed Services offering covers all areas of your network, providing an End-to-End view of your IT Infrastructure. If you are currently looking for a Managed Service Provider, click the Contact button below and we will have one of our managed services experts reach out to you shortly.
Try & Buy Program: Interested in trying out our Integrated Managed Services? We are now offering a cost-effective way for you to try, before you buy. Gain peace of mind by testing our managed services, and validating our proposed solutions upfront. Learn more here.