Routing & Switching
Cisco Foundation Technology Services help you maintain integrity and improve stability, throughput, and utilization of your network infrastructure. Using the Cisco Life-cycle Services approach, Cisco and its partners provide services that addresses all aspects of deploying, operating, and optimizing your core network.
Planning and Design Services
Cisco Foundation Technology Assessment Service helps you to evaluate your network to ensure the proposed solution aligns with your requirements.
Cisco Foundation Technology Design Service creates an implementation-ready design from which your network can be engineered.
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home
Cisco Smart Foundation Service
The Cisco Smart Foundation Service is entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business. The Cisco Smart Foundation service has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions.
Cisco Smart Foundation Service provides the following:
• Advance Hardware replacement –Next Business Day (NBD)
• Business hours (8 AM –5 PM) access to SMB TAC (access levels vary by region)
Cisco.com SMB knowledgebase
• Online network troubleshooting tools designed for SMB
• Operating system software updates for bug fixes
• Cisco Software Application Support Services
• Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of your application technology with around-the-clock access to technical support and software upgrades and updates.
• Network centric software applications are the core of your most critical business operations, enabling continuous communication and collaboration with colleagues, customers, and business partners. Application support services are essential to keeping these business-critical applications available, secure, and operating at optimal performance. They can help you:
• Reduce security, operational, and business risk by keeping software releases current
• Accomplish more with limited resources and reduce total cost of ownership by augmenting your staff with Cisco expertise and automated troubleshooting tools
• Get specialized end-to-end software application and Cisco best practices support from certified Cisco Technical Assistance Center (TAC) engineers
• Keep up-to-date by collaborating with Cisco and other networking professionals on Cisco’s online support communities
• Update network functionality and features through full upgrades on your licensed applications
Focused Technical Support
Epoch's Cisco-Focused Technical Support Services deliver the premium service you need to manage large or sophisticated Cisco networks that are critical to business operations. Shorten problem-resolution time with accelerated access to industry leading network specialists who help maintain your network to keep pace with critical business demands.
Cisco High-Touch Operations Management Service
Level 1: Augment your staff with a dedicated operations manager eight hours a day, five days a week to expedite issue resolution, identify measures to help prevent issues from recurring, and manage service requests to closure.
Cisco High-Touch Technical Support Service
Level 2: Access a designated team of specialized Cisco engineers to respond to your needs 24 hours a day, seven days a week for rapid issue resolution and recommendations to improve network operations.
Cisco High-Touch Engineering Service
Level 3: Receive custom network diagnostics from an assigned Cisco network engineer whose expertise is aligned with your needs and is available eight hours a day, five days a week. You receive in-depth network analysis to isolate root cause of problems, software version referral in response to events on the network, recommendations for corrective and preventative action, and on site visits.
Remote Management Services
Epoch's Cisco Remote Management Services (RMS) simplify the adoption and ongoing management of Cisco Advanced Technologies, while enhancing the business benefits of your network and significantly reducing your total cost of ownership (TCO). These services are delivered by the Remote Operations Services (ROS) team within Cisco.
Built upon the principles of co-management and out-tasking, Cisco RMS offers a happy medium between complete outsourcing and self-management. A team of experts actively monitors your network from our global network operations center (NOC) 24 hours a day, 365 days a year, responding to incidents and taking the lead in co-managing the network. We act as an extension of your internal IT team. You retain access and control. Together we anticipate, identify, and resolve issues faster, more accurately, less expensively, and with more visibility.
An innovative management portal provides a constant, detailed view of network health as well as the actions of the Cisco team. IT staffing is simplified, and you can focus resources on core business strategies instead of ongoing network management. You can also make use of the full benefits of Cisco advanced technologies to enhance collaboration, streamline operations, and establish the network as the platform for business growth and innovation.
Services are available for the following Cisco Advanced Technologies:
• Cisco Data Center Remote Management Services
• Cisco Data Center Remote Management Services provide comprehensive monitoring and management of your data center infrastructure 24 hours a day, 365 days a year, allowing you to:
• Realize immediate and comprehensive benefits from Cisco Data Center technologies
• Keep IT resources focused on leveraging the benefits to support core business strategy
• Increase availability and minimize the financial and resource effects of downtime
• Reduce operational costs and avoid the costs and challenges of building a dedicated management team, including hiring, training, retention and tools and processes
• Remote Management Services are composed of flexible standard and elective elements that may be combined to deliver a tailored solution that meets your specific needs.
• Standard Service includes remote monitoring, incident management, problem management, and service-level management
• Elective Service provides a usage-based block of monthly hours that allows you to utilize Cisco expertise for customer-requested activities and changes to your data center environment
Cisco Foundation Technology Optimization Service/NOS
Through a comprehensive set of assessment services, advanced network support and proactive consultations, the Cisco Foundation Technology Optimization Service/NOS helps you increase the performance of your network infrastructure, enhance security and improve operational efficiency. The optimization services for Unified Communications, Data Center Networking and Wireless LAN build upon this service.
Foundation Technology Availability Service
Helps you maintain and improve network availability based on your operational processes and readiness.
Also see: Cisco Consulting
